Hotel Policy and House Rules

Hotel Policy

Keep your Valuables Safe:

We are committed to provide our guests with a safe and secure environment at all the times throughout their stay. Please note any items of value should be stored within the safes provided.

The Safe box is located in the wardrobe. Management will not accept responsibility for the loss or damage to any personal belongings like Cash, Jewellery, Mobiles, Electronic items left unattended in your room.

Guest Room Cleaning Policy:

In your absence we will clean your Room only if you have placed the PLEASE CLEAN MY ROOM signage outside on the door knob. In case you do not want us to clean your room, please place DO NOT DISTRURB signage.

Lost & Found Policy:

Hotel is not responsible for any item that is mislaid or left behind and cannot guarantee that all items will be found. If an item is found in a guest room or within the hotel premises, it will be recorded and safeguarded for 60 days. Perishable items such as food will be disposed of immediately. If your item is found, the hotel will contact you for payment of registered postage & package to return your item to you.

Child Policy:

Child below 6 yrs will be on comp basis

Child above 6 yrs will be on chargeable basis

Cancellation Policy:

Hotel reserves the right to levy one night’s room charge and taxes applicable thereof, as cancellation or no show charges, unless the reservation is cancelled 7 days prior to the arrival date. Guaranteed reservations will be held till noon of the following day, unless otherwise stated.

Refund Policy:

The deposited payment is non-refundable. But if you intimate the hotel authority within the cancellation period of your booking then it can be adjusted for the next future available date

Hotel Bank Details:

Batra Hotel Enterprises Pvt Ltd.

J&K BANK   A/C No. 0315020100000288, Branch:- BB Cant,  IFSC CODE:- JAKA0BADAMI

House Rules

Check-in: 2:00 pm

Check-out: 12:00 pm

The hotel has a no smoking policy.

Pets are not allowed.

100 % advance Payment deposit at the time of Check in. We do not accept personal Cheques for payment.

It is Mandatory for all customers and their visitor guests to share their ID cards. Foreign Nationals are required to present their passport and valid visa.

Smoking, Alcohol, Gambling, Prostitution, contraband goods, drugs, etc – are all strictly prohibited within the hotel premises.

Non Vegetarian and / or Pungent food is not allowed in the hotel premises.

Tariff - subject to change without prior notice.

Amendment / changes of bookings is allowed until only (7 days) prior to arrival. Request will be considered as per availability.

Personal food and beverages are not allowed.

Accommodation will only be provided to guests whose details are registered with hotel reception.

Guests will be provided with a room key only upon arrival and after completing the registration at the hotel’s reception desk

It is forbidden to bring into the hotel flammable materials, explosives or firearms. Bringing or storing any products / items of combustible or hazardous nature and/or prohibited goods and/or goods of objectionable nature is strictly prohibited.

Subject to availability of the storage space, the guest customer can store luggage in the luggage room, at their own sole risk as to loss or damage from any cause, Luggage may not be stored for a period of over 24 hrs.

Gambling, Smoking, contraband / smuggled goods, prostitution, weapons, explosives, flammable objects, poisons, drugs, animals are all strictly prohibited in the hotel premises.

For any Damage done to the hotel amenities, articles, furniture, property., etc., by or due to guests themselves or their visitor or any other person for whom they are responsible, guests will be held responsible and so must make up to pay and settle for such loss and damage in full as deemed appropriate by the management.

Visitors entry to the guests’ rooms strictly prohibited, however in case of exceptional circumstances the management may allow visitor to guest room only after having photo Identity proof documents and register entry at reception. Also customer’s signed approval and mandatory registration at the reception desk (leaving an identity card and personal details).

The hotel may deny further accommodation to a guest who does not prove to be decent and comply with the hotel policy and rules.

It is not allowed to cause any disturbance to other guests nor cause any nuisance or annoyance in the hotel premises. It is agreeably anticipated that guest will conduct themselves in a respectable, civilized and decent manner.

For Any Damage done to the hotel amenities, items or property, guests are liable to make up for the charges in full and for the amount as seen appropriate by the management.

The Guest shall be solely liable and responsible to the management, its other customers guests, invitee’s visitors, agents and servants for all loss financial or otherwise and damage that may be caused as a result of the guests' own negligence and non-observance of any hotel rules policy or instructions.

The Management has the right to request any guest to vacate his/her room or other areas of the hotel forthwith, Without previous notice and without assigning any reason whatsoever, and the guest shall be bound to vacate when requested to do so. In case of the default, the Management has the right to remove the Guest luggage and belongings from the room occupied by him/her.

Guest are requested to observe, abide by confirming to and be bound by all applicable acts and laws and Government rules and regulations in force from time to time.

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